Support
Built solo. You'll get a real reply from a real person — usually within a day.
Include your iOS version and a screenshot if you're reporting a bug.
The questions we get most.
Where does my practice data live?
On your device, in Apple's SwiftData store. There is no TenKHours server. If you turn on iCloud sync, the same data is synced privately between your own devices through Apple's CloudKit — we still don't see it.
How do I export my data?
Open Settings → Export. TenKHours generates a CSV bundle of your skills, sessions, and milestones and hands it to the iOS share sheet. From there you can save it to Files, AirDrop, or email it to yourself.
I bought Pro on another device. How do I restore it?
Open the Paywall (Settings → Upgrade, or any locked Pro feature) and tap Restore Purchases. As long as you're signed into the same Apple ID, your Pro entitlement is verified through StoreKit and restored instantly.
How do I cancel or change my subscription?
Subscriptions are managed by Apple. On your iPhone go to Settings → [Your Name] → Subscriptions → TenKHours. You can change plans, cancel, or check renewal dates there. Refunds, when warranted, are also handled by Apple.
Does iCloud sync work across iPhone, iPad, and Apple Watch?
Yes — anywhere you're signed into the same Apple ID with iCloud enabled. The watchOS companion and iPad share the same SwiftData/CloudKit store.
What does the focus score actually measure?
It's an on-device heuristic combining session length, pause behavior, and (if you grant HealthKit) heart-rate stability. Nothing is sent off-device. It's a signal, not a verdict — use it to spot patterns, not to rank your days.
How do I delete all my data?
Uninstalling TenKHours removes everything on the device. If iCloud sync was on, also delete the app on every signed-in device and clear its iCloud data: Settings → Apple ID → iCloud → Manage Storage → TenKHours → Delete Data.
Live Activities aren't showing on my Lock Screen.
Check Settings → TenKHours → Live Activities is on, and that Settings → Face ID & Passcode → Live Activities is enabled. Live Activities require iOS 16.1+ and an iPhone that supports them.
Can I run TenKHours without iCloud?
Yes. iCloud sync is optional. With it off, everything stays on the one device. If you reinstall the app, you'll start fresh — so export occasionally if you go that route.
I have a feature request or a bug to report.
Email support@sakshamvirmani.com. Bug reports with the iOS version and a screenshot get the fastest fix.